Room Escape Games | Awesome things to do Niagara Falls | Kitchener
We are thrilled that you would like more information about our room escape games.
Please note the below FAQs are generally related to our in-person experiences, if you are looking for information on our Live Hosted Virtual Games, or Self-Directed Crime-Solving games, please see:
General / Booking Questions:
What exactly are the Adventure Rooms?
The Adventure Rooms are “real life escape room games” – which are awesome group activities. The basic idea is that the team must solve a variety of puzzles in order to “break free” from an escape room containing locked doors before a 60 minute countdown reaches zero. To do so, they have to use not brute force, but skill and cunning.
This is a fun and challenging game that requires searching for clues, codes, keys and using objects in strange ways. Escape games are a great option for group activities for all ages, team building events, and special occasions.
Our escape games are meant to be challenging. Only about 20% of all teams manage to escape in time. Even unsuccessful teams find the challenge to be rewarding and a great team building adventure!
How much does it cost?
The price for our in-person experiences are:
- 2 players for $31 each + tax
- 3-14 players $27 each + tax
All bookings are private experiences for your guests only!
All escape room bookings are private experiences for your guests only!
*Our prices are already reflective of “group” pricing as they are group activities.
Please see our pricing for our virtual games at:
How can I pay?
All escape room appointments require either an online deposit, or payment in full, via Debit Card, Credit Card or Paypal at the time of booking. This includes Corporate Credit Cards.
At your appointment we can accept Cash, Credit Card and Interac Debit Payments for your remaining balance, which can be split among individual players. For school group activities, a cheque made out to Adventure Rooms Canada Inc. is acceptable, however an online deposit is required to secure the booking.
Which time slots are still free?
Looking for fun things to do Niagara Falls | Kitchener today?
Please refer to our always accurate online calendar found under Book Now for all available spots.
Please note that we generally do not have cancellations, unless due to weather, very last minute, however these will immediately appear online as available spots.
We have 2 locations for exciting escape rooms in Niagara Falls and Kitchener
Do you offer Online or Virtual (at-home) Escape Rooms?
Yes! We currently offer 100% online browser-based escape rooms, that can be played at any time, and several of our real life escape rooms can be experienced in Remote Play format, where you log in via Zoom and play with us as your human avatar!
Please see details on both types of games at: Online Games
Can I have a morning appointment / Can you open early?
For large school and corporate team building activities we may have the ability to open early with advanced special requests sent to email@example.com – subject to group size, availability and staffing requirements.
Can’t I just come by spontaneously?
Unfortunately not, reservations are required. Please refer to our booking calendar for up-to-date availability. We have 2 locations for Escape Rooms in Kitchener and Niagara Falls
Do you sell Gift Certificates?
Yes! Gift Certificates can be purchased on our website via our Booking Page. Information can be found here: www.adventurerooms.ca/giftcertificates. All gift certificates are valid for our escape rooms in Niagara Falls and Kitchener locations
How can I make a booking? Are bookings private?
All bookings must be made online. All escape room game bookings are private bookings and you will only play with the people that you bring to your appointment. Please use our online booking calendar here: Book Now.
I’m having trouble with my booking? I hit cancel or closed the browser…
Did you hit the backspace or close the browser during booking? Chances are that the booking spot is not taken and will release in about 10 minutes after the system realizes no payment was received. Kindly try again when released.
Paypal troubleshooting: Our payments are processed via Paypal and/or Stripe and we are unable to specifically troubleshoot that part with you, however you may wish to try any of the following options:
- use only your name, email and phone number when booking
- or by using a Visa Debit, or other credit card
- or logging into your Paypal account if you have one
- Please attempt to make payment via Stripe if Paypal does not work for you
What is your refund/cancellation policy?
Cancellation Policy: This activity is a live-scheduled event. We are able to accept reschedule requests with a minimum of 24 hours email notice, including for inclement weather, as these weather events are forecast in advance. No refunds. Bookings on file awaiting rescheduling do not expire.
Changes to number of players: Please be advised that you will be required to provide final numbers 24 hours in advance in the case of lower numbers, not requiring multiple games (as booked), to avoid per game cancellation charges or being billed for players who do not arrive. Additionally, your start time may also require modification if your numbers change.
For virtual games, we recommend booking the fewest players you can expect to attend and we will bill the card on file for any last minute guests for your convenience. Full payment is required in advance of virtual games.
I need to cancel, modify or reschedule my booking, what do I do?
Please be advised that you will be required to provide final numbers, or reschedule requests 24 hours in advance of your booking.
Please provide 24 hours notice in the case of lower numbers, not requiring multiple escape games (as booked), to avoid per game cancellation charges or being billed for players who do not arrive. Reservation invoices and balances will be adjusted at the time of your appointment. If you require changing your appointment style due to exceeding the game limits for your booking type, please email us at firstname.lastname@example.org.
If your numbers require a change in appointment style/length (standard vs. duel/tournament games) we may need to change your booking start time, or bill you for the minimum number of players for that game style to maintain your original start time.
Minimum Age? Suitable for kids?
We recommend that children are 8 years of age or older to play without adults in the escape room, however younger children may play with their families. Regular price applies to all participants aged 6 years and up. Ages 5 and under are free. This also applies to our Virtual Live Hosted Escape Rooms.
Minors are permitted to play the game without an adult participant in the room, as we are constantly monitoring the games via audio and visual means, provided that an adult has signed our guideline forms for participation. All of our escape the room games are equally suitable for children and are regularly played by groups of kids that have thoroughly enjoyed their adventure – regardless of escape! 😉 It’s a great choice for things to do with children in the area.
Should I bring anything?
We recommend that you bring eyeglasses if required, as some items may be smaller or further away and require reading. We also appreciate indoor shoes during the winter months, in order to keep our games clean, safe and dry for all participants. We also have complimentary slippers available for your use with socked or stocking feet. 🙂
Game Specific Questions:
What is the maximum number of participants for in-person games?
- We can accommodate up to 7 players per team for our standard escape games. Although not recommended, you may add an 8th player during booking to a standard game.
- It is advised that groups of 8-14 persons book a “duel” escape room competition in one escape room game.
- If you have more than 14 players, we suggest that you book our tournament format for up to 21 players in one escape game. You can work for bragging rights – which team can get the furthest, or escape the room the fastest!
- If you have more than 21 players, please book simultaneous duel/tournament adventures in our applicable duel/tournament-capable escape room games. Please only send players for each appointment time to our facility at one time. >Our absolute, in-house maximum per game is 24 players. The Alternate Adventure has a maximum of 8. This is for game enjoyment as well as fire-safety reasons.
- In Kitchener, we can accommodate up to 70 players by booking all tournaments and all 4 escape games simultaneously.
- In Niagara Falls, we can accommodate up to 63 players by booking all tournaments in our 3 escape games simultaneously.
- Please be advised that you will be required to provide final numbers 24 hours in advance in the case of lower numbers, not requiring multiple games, to avoid per game cancellation charges or being billed for players who do not arrive.
Can I play the Adventure Rooms alone?
We are afraid not. These are group activities and the minimum number of players required is 2 people.
I am unsure how many players I will be bringing / Can I book an odd-numbered duel?
This is no problem as long as the maximum number of participants is not exceeded for your escape game style.
With large groups (over 8 players) – we recommend that you book the minimum number of players that you expect to attend in each escape game style, except when you expect over 15 people. Example: For 9-14 players, always book a duel appointment. If you may have more than 15 players, please always book a tournament.
Please be advised that you will be required to provide final numbers 24 hours in advance in the case of lower numbers, not requiring multiple games (as booked), to avoid per game cancellation charges or being billed for players who do not arrive.
What is the duration of the escape game / How does my escape game style work? (Standard/Duel/Tournament)
The duel format consists of two rounds of 30 min each, where both teams compete at the same time, in the same escape room game. There is a half-time break of about 10 min, an introduction and a ‘debriefing’ of about 10 min each. Usually the team competition is finished within about two hours. Each team plays a total of 60 minutes in the game between 2 rounds.
Our tournaments consist of 3 x 30 min game play rounds in the same escape room game, where 2 teams compete at a time, with a 3rd rotating out each round while enjoying our other available board games in reception. Introduction, debriefing and 2 x 10 min reset breaks are included, for a total required appointment time of up to 2.5 hours. Each team plays a total of 60 minutes in the game between the 3 rounds, with 2 rounds each.
The goal of a duel or tournament: Team A begins its adventure at another point in the escape game from Team B. Each team competes in their section for 30 minutes to see how far they can get. After a reset break, the roles are reversed. This continues until all teams have played 2 rounds. The team that can escape the room each round the fastest, or solves the most puzzles, WINS!
What’s the difference between each game? Which one should I book first?
Our escape games are unrelated, self-contained challenges. They are fairly equal in terms of levels of difficulty and fun. They are all equally suitable for all ages and groups. All games are booked using separate booking calendars with differing availability on our booking page. They are not required to do in any particular sequence.
How often do you change the escape room games/puzzles?
Our escape rooms are built to be permanent. We do not modify or change the existing adventures that we have; rather we build completely new adventures with new names. If you have played one of our escape games before, that game will be exactly the same in the future as long as it has the same name.
If you are wishing to return to complete the same adventure that you did not “escape” from before, you will start that adventure again from the beginning. If you wish to experience a brand new adventure with us, please select an adventure with a different name than the ones you have previously played to have a different experience.
Is it possible to adjust and personalize the escape room?
Yes, it is possible to hide presents in the escape room, which will be found during the adventure by the person celebrating the birthday, special occasion or wedding.
Just let us know at the time of booking if you wish to use this option. All items must be received at least one hour prior to your appointment on the day of, to place during set up. If you have a noon booking, please bring in the evening before your appointment.
Where exactly can I find Adventure Rooms Canada?
Kitchener: Ground floor at 283 Duke Street West, Kitchener, ON Unit #102. Please use the building’s main glass entrance off Duke St. W. We are the first big red door on the right inside the main lobby. Advance Reservations are required.
Niagara Falls: 4541 Queen St. Please use the front entrance. Advance Reservations are required. The doors are locked between and during appointments. We strive to make reception available to you 5 minutes prior to your escape game time. We recommend you arrive right on time for your appointment booking time.
When should I arrive for my appointment?
We are pleased to offer a large and comfortable lobby filled with free board games and refreshments – we recommend to arrive with time to get settled before your appointment.
Ideally you will arrive at your scheduled appointment time, there is no need to arrive “early”, unless you wish to play our board games 😉
Please do not be late: To avoid a long waiting time for the following group, we may have to reduce the game time if your group appears more than 10 min after your booked start time.
Your booking will be cancelled without refund after 30 minutes into your scheduled start time.
Can I park at Adventure Rooms?
Yes! In Kitchener, we have spots immediately beside our building around back by the train tracks, as well as at the end of the building towards Waterloo St. There is also a large parking lot off Breithaupt St in front of our building. 2 hour street parking can be found on Breithaupt St. There is also a large paid municipal lot on the “other side” of the train tracks along Victoria Street.
In Niagara Falls, we have spots directly behind our building in a municipal lot, as well as street parking available.
Which kind of events can take place at Adventure Rooms?
Birthdays, Anniversaries, Stagettes, Bachelor Parties, Date Night, Student Learning, Corporate Team-Building and more. These are great group activities and awesome things to do in Niagara Falls | Kitchener for all ages and occasions.
Do you have a Party Room, Meeting Room, or can I bring food?
Our facilities include a lounge-style reception where players can enjoy a quick snack or finger foods if you choose to bring some for your event. You will have about 10 minutes before the escape game to enjoy while choosing your team name. We also have free board games while you wait, if you choose to come early.
In Kitchener, we also have a rentable party room that can be booked in 30 minute increments at the time of booking. Please select the number of time slots you wish to add to your booking. $15/half hour + HST. We do not provide food/catering, however you can bring anything you like, except alcohol, as we are non-licensed and family-friendly.
In Niagara, we do not have a party room or food available on site. Many teams celebrate dinner offsite before or after attending the Adventure Rooms for special occasions. These are great things to do Niagara Falls for all occasions.
Our escape room games are not physically strenuous, however they and our locations do involve light walking, standing, bending, possible crawling or stairs, and searching. Please wear whatever you feel comfortable completing these activities in. We would recommend flat shoes / indoor shoes where possible.
Additionally, as you will be searching for codes, clues and keys, we recommend bringing/wearing any eyewear (glasses) that you may personally need for seeing items in various situations and lighting.
Accessibility, pregnancy and special needs?
Our escape room games are not physically strenuous, however they and our locations do involve light walking, standing, bending, possible crawling or stairs, and searching. There are no horror or scary elements to the game. We can accommodate special needs such as no music, and participants who are visually or hearing challenged. There are generally places to sit within our games for anyone with issues with standing for long periods. Please see game-specific details on our booking page for any other important items.
Kitchener: Our building has an alternate entrance on the side that has no steps required to enter, which is easiest to access, otherwise the main building entrance has 3 steps. Our lobby and party room are accessible.
The Original and Alternate adventures are on the main floor. Most spaces within those games are accessible, except for a small cubby – but this does not interfere with gameplay. * Please note for health concerns, the Alternate Adventure uses a strobe light in a well-lit room for a few moments – it is controlled by your team and any affected parties may leave the area while this occurs.
The Mayor’s Office is on the 2nd floor, however we now have a wheelchair ramp located in the rear of the building that allows access.
The Vault is about 75% accessible.
Niagara Falls: Our building and lobby are accessible, however 2 escape games have small portions that are not accessible. The Missing Finger is about 75% accessible and The Collector is about 80% accessible, however this game would still allow the team to be together, whereas in The Missing Finger that 25% would separate the team.
Our newer games are not accessible in Niagara Falls due to their location.
Can I bring an infant to the escape game?
Certainly. We recommend either a baby carrier seat or swaddle carrier inside the escape room games. Please be advised that there is moderate volumed music playing in the game. There is no charge for the infant unless they end up being the mastermind behind the team’s puzzle solving and escape 😉
We have found that once participants understand that the escape rooms are generally well-lit, decent sized spaces that are continuously monitored by us, they feel quite comfortable playing. When a team is inside the game, everyone is so focused on enjoying the experience and solving puzzles, they tend to forget they are locked in. We have yet to have any issues in over 5 years of operation. As these are group activities, the other team members in your group also help to relieve any concerns with teamwork and communication. Please let us know in advance of any concerns/questions.